A Post About Empathy

Years ago, I was doing a lot of business travel. And I do mean a lot. I was supplementing my writing income as a public speaker. It got out of hand, at least by my standards. I was on the road for about a third of the year.
One day I was exhausted and trying to get home when an airline problem caused me to miss a flight out of Phoenix to San Luis Obispo, my nearest regional airport. And there are only a couple of USAir flights to SLO per day. It’s not like American or United out of LAX or SFO, where they go out every couple of hours. The next flight was a seven-hour wait.
I had a bit of a tantrum at the gate, in front of the gate agent. Not pretty, but I was just so

